Hi,
I am increasingly running into customers that are paying 1 ct too little due to the rounding of breww vs. their internal accountancy/payment programs.
This basically happens because the Breww invoice shows amounts in 2 decimals (as this is standard business practice), and the customer calculates VAT based on this number, whereas Breww calculates it on 3 decimals.
This means the invoices stay open - cluttering the dashboard and needing manual action, but more importantly triggering automatic (petty) reminders, making us look bad.
Is there any way to solve this?
Is the vat & inclusive total on the invoice rounded incorrectly? Never noticed, but then our price + vat always works out at a whole number (of pennies)
Hi Gijs, Thanks for your comment. It sounds like the customer is calculating the amount due on the invoice themselves, rather than paying the total shown on the Breww invoice you’ve provided; is that correct? If they are calculating the value themselves, rather than using the Breww invoice total, there isn’t currently a way to prevent these small differences. Perhaps a feature that allowed a small credit to be raised automatically to write off these minor discrepancies on the Breww invoice could help. If you have any suggestions around how this could work, it would be great if you could raise these as a feature request. Cheers!