When an international customer orders from the webshop, they pay with our national VAT and deposits (we treat it as if it is a tourist walking in our shop) - however when this order imported into breww the VAT is dropped because the billing adress is international. It does charge VAT on the shipping - this is not a correct presentation of the order (see the mismatch in the screenshot) and this in turn will cause syncing issues with our accountancy program as the VAT is not registered properly.
Is this intentional, a setting or a bug? From our perspective Woocommerce is the customer for Breww and our accountancy program and is always national. the location of the customer is just there for delivery purposes
Anyh thoughts? Or should I make a ticket?
Hi Gijs,
Absolutely, thanks for your patience, and raising this on the community, we truly appreciate questions here, as it can help other users too!
When WooCommerce sends Breww an order from an international customer within Europe, Breww determines whether VAT should be applied based on the customer type.
By default, the shared “WooCommerce” customer in Breww is set up as a business under the “Integrations” customer type. Under EU VAT rules, this means Breww assumes it’s a B2B sale and therefore that no VAT should be charged on the goods.
However, if your WooCommerce store is mainly focused on B2C sales (selling to consumers rather than businesses), this configuration will cause Breww to exclude VAT when it should actually be included.
To prevent this going forward, we recommend updating the customer type used for WooCommerce orders in Breww from Business to Consumer. You can do this by editing the relevant customer type. Once this is changed, VAT will be applied correctly according to your settings — either using your own VAT rate as the seller, or, if in Settings → Product settings → BTW rates you’ve indicated that you are VAT-registered in the purchaser’s country, using the appropriate rate for that country instead.
I hope this helps!
Cheers,
Connor
Hi Connor,
thanks for your reply - a bit complicated, but it makes sense.
Is there a way to refresh the international order (it is not completed yet) to reflect this change so i don’t run into issues with the accountancy sync?
Hi Gijs, you could try the “Force update/import/test orders“ button on your Woo integration page in Breww, as long as the order has not yet been invoiced. If that doesn’t work, feel free to open a support ticket and we can force a refresh for you.
Hi Mat,
It does not adjust even with the additional box ticked. I made a ticket.
Thanks
