We’re finding that periodically when creating a sales order on the mobile app, some of the times it creates a duplicate. This is just at the point of hitting new order, prior to adding items. I can’t figure out any pattern when it happens and when it doesn’t and I’m assuming it’s some type of human error, but tryiong to figure out if there’s something we could do to avoid this?
Hi Josh, Thanks for your comment. It sounds like this will likely be due to ‘double-tapping’ the button on order creation. Double-tapping the button will lead to this being submitted twice, and therefore two orders being created; if you select the button once, this won’t occur. However, the team will look at improving this and preventing multiple submissions in this scenario, so this can only be selected once. Let me know if we can help with anything else. Cheers!