So we are new to Breww and been using it about 7 weeks.
We had a customer doing a festival on a 20 cask, sale or return basis and the order was created and dispatched in the normal manner we would have done with previous system. We collected 5 back and returned to stock, but I dont think the duty has been cancelled off. Can anyone help and advise if I am right and what I need to do to make sure that when I sell the returned stock I am not paying duty twice. Cheers
Hi Fiona, Thanks for your comment, and welcome to the community! When you return stock to Breww from an order where duty has been incurred on the stock, the stock is returned duty-paid to Breww. Once you come to resell the stock on a future order, you will not incur duty again, as Breww knows that this is ‘duty-paid’. You will be able to see your duty-paid stock via the Duty paid stock report in Reporting → Pre-built sales reports; I have also linked this here. So, when you sell duty-paid stock, no further duty will be incurred, and this cannot be incurred twice. Let me know if you need anything else! Cheers! Ben