Return Keg Deposits

Hi Gijs, Thanks for your comment.

  • If you have a tracked container that’s been returned, you can have the deposit refunded onto the invoice being delivered by following the method outlined in this guide.

  • When using this process, the return value cannot exceed the value of the invoice or result in a negative invoice balance. In those cases, it should instead be handled as a credit note. You can return as many kegs as needed, provided the order total doesn’t fall below €0.

  • As these are non-tracked containers, there isn’t currently a way to view which ones have been returned, as they don’t fall into the tracked container mechanism. However, a similar request was recently raised (linked here) and at the moment, the only way to check returns is directly from the customer page under Containers & uplift orders.

    I hope this helps, but let me know if you have any other questions. Cheers!