Return Keg Deposits

Help & advice
1

Hi all!

Is there a better way to return keg deposits that I’m not realizing? We have a $30 refundable credit on all our kegs and every time we get one back I have to allocate credit note to order–create credit note–create the note or click return keg deposits-- then finalize the note-- then allocate to the order. It is about 11 clicks in all to return a keg deposit to an invoice, is there a better way for this that I’m missing? If not I’d love to suggest a more efficient way of returning keg deposits.

Thank you all!!

2

Hi Johanna, thanks for your comment. Provided that the kegs have already been returned, you will be able to return the deposit to the customer on their next order by selecting the Return container deposits button on the order. You can find this button on the order page when the order is in a status of Draft, where you add your items to an order. Cheers!

3

Thanks Ben! We delivery the order and then credit the empties picked up to the same order that day, is there anyway to select return container deposits on the main screen when using this method? Or Breww can this be added for people who handle empties this way?

4

Hi Johanna, thanks for your reply! Currently, there isn’t a dedicated feature to do this; however, there is a workaround to handle this. If you head to the Return container deposits on the invoice being delivered feature request, my colleague Luke has commented on how you can handle this. If you could also vote on this and add any additional comments, that would be great! Cheers.

5

Hi Ben, awesome! Thanks for sending this my way.

6

Hey!

Our kegs don’t have any barcodes attached to them. Is there any way to override this in order to generate a return credit to a customer in real time?

7

Hi Chris, Thanks for reaching out. If you are not using/scanning tracked container barcodes, then this will instead need to be handled manually. You can mark containers previously delivered on the deposit scheme on the original order by selecting the edit pencil under Returnable container deposits.

You can then return the deposit to the customer’s next order via the blue Return container deposits button or apply it to a credit note. If you would like to return the deposit to the order being delivered, this will need to be applied to the order before it is marked as dispatched in Breww. Let me know if you need anything else. Cheers!

8

Hi,

I am in the process of investigating the internal breww system as I (and my customers) are getting fed up with the credit notes i currently use. it is vital for us that these returns are as much as possible registered on the invoice of the date of pickup.

I have the following questions:

  • If a keg with a code is returned by a customer other than the one being delivered too will the deposit credit still being associated with the order it is returned too? This is important for wholesalers who tend to return kegs from multiple sources for example.
  • What happens when a customer returns more kegs than the order it is associated with? (e.g.we bring a box of beer but take back 3 kegs).
  • We are part of a keg pool - I can take in keg pool kegs that do not have a code/are delivered by us. I understand I can return these now in breww (also see my request for a better app feature). However I need to report on them monthly - how do I generate a report of these returns?
9

Hi Gijs, Thanks for your comment.

  • If you have a tracked container that’s been returned, you can have the deposit refunded onto the invoice being delivered by following the method outlined in this guide.

  • When using this process, the return value cannot exceed the value of the invoice or result in a negative invoice balance. In those cases, it should instead be handled as a credit note. You can return as many kegs as needed, provided the order total doesn’t fall below €0.

  • As these are non-tracked containers, there isn’t currently a way to view which ones have been returned, as they don’t fall into the tracked container mechanism. However, a similar request was recently raised (linked here) and at the moment, the only way to check returns is directly from the customer page under Containers & uplift orders.

    I hope this helps, but let me know if you have any other questions. Cheers!

11

Hi Gijs, Thanks for your reply!

  • Yes, the app will display an error to notify you it’s unable to add the deposit refund to an order because it would result in the order value dropping below €0.
  • If the order total was €100 and you tried to return four deposits of €30, the first three refunds would be accepted, but the fourth would be rejected. In that case, the final return would need to be processed via a credit note. You could then apply €10 of the credit note to the order (bringing it to €0 owed) and have €20 remaining on the credit note.
  • When returning a non-returnable container on for a deposit scheme on an order, it’s recorded against the customer, and any deposit due back to them will appear under Containers & uplift orders → Incomplete container deposit returns on their customer account; so the deposit returns are tracked per customer. It sounds like the feature request linked above would help here, to provide a report showing these for all customers, rather than on individual customer accounts.

Let me know if I can help with anything else. Cheers!

12

Hi Ben,

Thanks for the elaboration.

The whole thing currently partially works but is not perfect by far.

  1. Obviously the registering and reporting of non-returnable/non tracked containers being fully outside the realm of the delivery app and reporting functionality (and thus needing additional admin to be dealt with) is a problem. I will give look at the feature request and give my 2cts there.

  2. I understand now that a the person handling delivery and pickup via the app can’t easily take in kegs above the value of the order. When this happens, the app throws an error and these kegs need to be seperately registered in one way or another. Isn’t it more streamlined if the driver can easily return all kegs that are offered and the value or amount of the kegs above the order value is registered on the customers page to be associated with a future invoice?

Always open for a call to chat to streamline this from a user perspective.

13

Hi Gijs, Thanks for your reply, and no problem; happy to help! Thanks for sharing your feedback also. If you could raise this in the feature requests section, that would be great; this will ensure your suggestions reach the right team. If there’s anything else I can help with, then please let me know. Cheers!