We are based in Deepest Devon and as such a large chunk of our customers live in rural areas with, at best, poor signal. Due to this when tracked containers are scanned when delivering this function won’t work, and we are currently having to print the delivery manifest and makes notes of container codes to input when in signal.
Therefore is there a way for Breww to store the data (As you would when sending a text or FB message) and allow this to be scanned and to be updated when back in signal?
Yes, I agree, this would be a great function. In fact, there are quite a few aspects of the delivery day that it would be beneficial to have the ability to use offline, such as signatures, and the route itself.
There have been quite a few times I’ve been without a printed run sheet, and have been able to load the delivery day because I don’t have signal. As such, I haven’t been able to start my navigation on my phone. The only option has been to drive until I get signal, and hope I picked the right direction.
With the signatures, there have been times when I’m out of signal and had to take a signature, only to find there was a racking error (usually a keykeg or polypin not racked on the system) so Breww would not complete the order. In this case it deletes the signature and the name entered.
Would it be possible to have a function where you can download a delivery run to your phone? It could also save everything, such as cask numbers, photos and signatures, on your phone then delete everything again when you are back at base and the run is marked as completed and fully uploaded. An option to download the map area for the day would be pretty handy too.
Currently our way around this is we print the delivery manifest which we use for loading, and when a driver reaches a customer which is not in signal and therefore cant be scanned into Breww, he writes the container codes next to the corresponding customer on the paper manifest. I then pop these into Breww when he returns.
Not ideal I know, hopefully we can get Breww to improve this feature as it would be massively helpful. Welcome to Breww however, it is a fantastic platform and has massively improved our Brewery for the better over the past few months, Good luck!
Outside of signal Breww (as far as I’m aware) wont let the signature be taken which is very annoying. Once however you know which customers are in patchy signal you can always print of a delivery note before you head of for these specific customers and have it signed manually and kept for your records, not ideal I know.
Thanks so much for your advice its been so helpful. We had a think earlier and even if for those areas we could take a photo and upload when get back. I agree not ideal but at least there are solutions for now.
This is absolutely going to happen, but it’s extremely complicated, and to be honest, work on this has not yet begun. One of the big complications is that there can be conflicts, for example:
A driver goes out with their phone, having loaded their outstanding delivery list
Another driver goes out with their phone, having loaded their outstanding delivery list
One driver assigns container F01 to a delivery
The other driver assigns F01 to one of their deliveries (which of course isn’t possible, without one of them having made a mistake)
Later both drivers get signal again - what should Breww do with this conflicting information? What if during this time, someone else completes the delivery with signal (or on the website or via the mobile app)?
Probably the only sensible option here is that the first phone to get signal wins and the subsequent phone(s) get told that the delivery they said was completed with F01, actually wasn’t. But then which container was delivered to this other customer? Probably nobody will ever know.
Maybe all of this could be made less of a problem if all containers had to be assigned at the brewery (where there is signal) and then just the marking of a delivery as being completed (and taking the signature) was done without the signal. In which case the only possible conflict is two different signatures. Would you be able to assign the containers before leaving the brewery (delivery labels can be generated by Breww to ensure the right containers are delivered to the right customers), and just mark the delivery as complete (and take the signature) whilst out of signal.
We will certainly be building support for this into the app, but the fewer opportunities for conflicts of data would simplify things significantly. I hope this makes sense and anyone else who would find this useful, but hasn’t voted using the button in the top-left of this page, please do as this will help ensure this gets completed sooner.
Hi Luke, Cant believe I have missed this until now! We could certainly assign containers before we leave as we do that now. This is easier for us anyways as then as you say no mistakes get made. Am I not wrong that if you don’t assign a container before leaving it will not leave duty suspence so needs done anyways!
We are getting to the point now were we really need this feature to work as have a real issue with signal in a lot of places so driver is still using paperwork which we want to get away from. This is one of the reasons that we got Breww.
There’s no update to report on this yet, I’m afraid, but I do hope we can get to this before too long. We’re working hard to improve Breww all the time, but with multiple requests coming in every day, it takes quite a bit of keeping up with!
We will always post an update on the thread if there’s been any news, so keep an eye on the thread for updates. You can also make sure you’re subscribed to notifications by using the button with a in it on the right of the thread. It looks a bit like this:
Can you let me know where this is in the queue as we are loosing money because green king and others are refusing to pay unless we have evidence of the drop which is currently impossible if out of signal and the publican is not present?
As a work around could you allow the app to access the photo gallery of the phone so that the user cold take a pic and upload it as soon as they are back in signal?
If you haven’t already, please vote for this request, as this will help push it up the priory list too - use the button in the top-left (you may need to scroll to the top of the page).
We will always post an update on the thread if there’s been any news, so keep an eye on the thread for updates. You can also make sure you’re subscribed to notifications by using the button on the right of the thread.
For more information on how feature requests work and for help on voting and subscribing to updates, please see this guide: