Hi everyone,
We’re aware that Breww is currently down and we’re actively investigating the cause. Our team is working with urgency to resolve the issue and restore service as quickly as possible.
We’ll keep you updated here as soon as we know more. In the meantime, please see our status page for live updates.
Apologies for the disruption, and thank you for your patience.
The issue appears to be a networking issue in our primary data centre (provided by DigitalOcean). Unfortunately, as this isn’t a problem with any of our own systems, we’re in their hands to wait for the fix. We’ve contacted them urgently to ensure they’re working on it, but we’re sure this will have been picked up by their internal monitoring, and they will no doubt be working on a resolution already.
It appears that some page loads are working without an issue, so please keep trying. We’ll do what we can to minimise the impact of this issue. Please accept our apologies for the inconvenience this is causing.
Luke - thanks for the update. Gonna be a busy morning for you guys!
We’re pleased to confirm that this incident is now resolved. We hope this hasn’t caused you too much inconvenience and sincerely apologise for the inconvenience that has been caused.
We’ll speak to our cloud provider for a full post-mortem and to find out what is being done to ensure this doesn’t happen again in the future.
Thank you, everyone, for your understanding.
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