Hi,
We want to use the leads pipeline to flag customers that are cold/no longer interested so sales has them on the radar and can maybe return to them later or visit them when doing rounds.
Currently we have to convert the customer back to a lead, which leads to some hiccups on the admin side as they are no longer considered customers - for instance we can no longer map them to our accountancy.
Ideally they stay customer but can be treated as a lead.