Why haven't some of my invoices/other documents appeared in my accounting software?

We’d advise taking a look at your accounting configuration settings in Breww (Settings > Integrations with other software > View settings).

From here you can check on the upload statuses of your invoices/credit notes/etc and whether any “sync messages” have been generated for documents that have failed to upload. These messages can be found in the tab named “Sync messages”. These messages should provide the answer as to why specific items haven’t uploaded, which will allow you to resolve the issue either in Breww or your accounting software.

Often these messages come directly from the accounting platform and sometimes can be a little cryptic! If you’re unsure how to resolve a specific message, please comment below with the message, and we’ll explain what’s needs to be done.

By default, we also don’t sync invoices & other documents up to your accounting provider that were generated before the sync was enabled, but these can be force uploaded from the Upload statuses tab within the configuration menu.

This article applies to all items that Breww will upload to your accounting software, including:

  • Invoices
  • Credit notes
  • Customers
  • Inventory receipts (bills)
  • Payments received against invoices

This also applies to all of our supported accounting integrations, including:

  • Xero
  • QuickBooks
  • Sage
  • Clear Books
  • KashFlow