We’d advise taking a look at your accounting configuration settings in Breww (Integrations → Accountancy → View settings).
From here you can check on the upload statuses of your invoices/credit notes/etc and whether any “sync messages” have been generated for documents that have failed to upload. These messages can be found in the tab named “Sync messages”. These messages should provide the answer as to why specific items haven’t been uploaded, which will allow you to resolve the issue either in Breww or your accounting software.
Often these messages come directly from the accounting platform and sometimes can be a little cryptic! If you’re unsure how to resolve a specific message, please comment below with the message, and we’ll explain what needs to be done.
By default, we also don’t sync invoices & other documents up to your accounting provider that were generated before the sync was enabled, but these can be force uploaded from the Upload statuses tab within the configuration menu.
When you fix an issue described in a sync message, such as adding a missing address on an invoice, this doesn’t automatically trigger Breww to re-attempt the upload. To save bombarding the accounting platforms with repeated failures, Breww will re-attempt failed uploads just a couple of times per day and will do them in small batches.
Generally, we’d recommend just waiting for Breww to re-attempt the upload. You can check the “Last seen” column on the sync messages to see if Breww has re-attempted the upload and had the same failure message, or if it’s just not yet tried again.
If you need the invoice (or any other document) to be re-uploaded immediately, or you are not sure if your “fix” for the sync message is right, you can force it to re-sync without waiting for Breww to do it automatically. This can be done from the All sync statuses tab and using the force upload button next to the applicable document. You’d need to go through them one-by-one though, so you might find it easier to just wait for Breww to find them. After clicking the upload button, please allow a couple of minutes for them to appear in your accounting software, or for the “Last seen” time to be updated in the “Sync messages” tab.
This article applies to all items that Breww will upload to your accounting software, including:
- Credit notes
- Inventory receipts (bills)
- Payments received against invoices
This also applies to all of our supported accounting integrations, including:
- Clear Books
- Visma eAccounting