It would appear that some of the addresses on our customer accounts have disappeared? Has anyone else had this issue or just us? They are on the edit account screen but they aren’t coming up on orders or the account screen. Doesn’t seem to be every single account though.
Hi Ben - thanks for the message!
If the address is on the customer edit page but not displayed on an order, it is possible that the address was added to the customer after the order was created, and therefore the order will have their previous address (which may be empty). It may also be that if the customer is part of a customer group, the group’s address is set to be used instead of the customer’s address on the invoice/order.
If you have an example, I’d recommend opening a support ticket so that the team can have a look at it and help identify what the reason might be Thanks!