Fairly certain there’s not a way to do this at the moment - support for partial dispatched orders?
Example - I have an order for two pallets of bottles, which the customer want dispatched as they’re packaged, so one pallet sent day 1, one sent day 2. They’ve paid proforma so the order has been invoiced, and they don’t want multiple invoices for the order. A way of dispatching half and then half would be useful - currently no way as far as I’m aware to dispatch anything as BREWW won’t allow dispatch unless fully assigned.
Thanks, Harry, you’re right, there isn’t a way to split an order/invoice over multiple deliveries just yet.
You can, for now, assign some stock for the first delivery and then would need to wait until all the stock was assigned before the delivery could be completed.
This is a great suggestion and I’m sure will pick up plenty of votes as it’s been mentioned before - but never got its place in the feature requests section. If anyone else would find this useful, please give this a vote using the button in the top-left. Thanks!
Thanks for the suggestion, Jessica. I’m merging this with a related request. If you can give this thread a vote, that would be helpful for pushing up the priority list. Cheers
We’ve recently added a new option to allow splitting a single order into two. As this is related to the request in this thread, I wanted to highlight this here, but don’t worry; we appreciate this is slightly different to the request here, so we will be keeping this thread open.
Splitting an order into 2 is a handy feature. For some customers (supermarkets, export etc) doing so would cause some issues with our Sales Orders no longer matching a customer’s PO.
Much like multiple inventory receipts against a single Purchase Order, I’d like the ability to have multiple deliveries against a single sales order.
If we have an issue with a delivery (such as a box being damaged etc) I’d like the ability to perform a second delivery / courier delivery to complete the order without having to produce a second sales order (in effect a follow up from a part failed delivery).
This would also be handy if a single product wasn’t available for our own-vehicle delivery, or, we chose to complete a delivery later with a personal vehicle etc.
So is this now the proper way to handle a partial shipment when you essentially have to put missing products on backorder?
Split the order into what you have in stock and what you don’t
Assign and dispatch delivery of the former, generate an invoice, get paid
Repeat the process on the backordered items? And if the customer doesn’t want to wait for the backordered items we later cancel this second order?
This at least does the necessary steps, but it’s a bit insufficient. I want my customer to know that we are tracking the full amount of their order, and some products are on back-order. I want them to appear on the invoice for the first delivery but the customer is not charged - the items are marked as, “Back ordered.”
I can’t see to find a way to do this, and am surprised about it. I guess all the other breweries have a 100% on-time delivery rate…
I suppose, as a workaround, you could use a (zero-price) service product for the back-order lines. Would at least get something on the (first) invoice / delivery note.
i.e. Set up a generic (zero price) “Back Ordered” service product, for each missing line add this to the first order, changing the name (“Back Ordered Product X”) and setting the quantity as appropriate. Would this work?
Thanks, Keith. Yes, what you’re describing is our recommended approach. I appreciate an automatic section for what is on back-order would be a great addition to the PDF invoice, but as you say this isn’t a feature currently.
I think Jon’s suggestion for a workaround is a good solution for now. Alternatively, you could add an invoice note to state which items are on back order (and tell them the order number of the back-order order).
