We’ve been having some trouble with a major outage with our primary cloud provider today. We’re really sorry about this. We’re pushing our provider hard for a solution to be in place, but sadly the issue (and therefore fix) is with their networking systems, not Breww itself. This means the fix is also out of our control, so we’re waiting for them to resolve it.
For more information, please see our status page:
And our providers’ page about today’s issue:
This issue did impact our community site earlier today (although it’s ok at the time of writing), so we’d recommend in future if you have trouble accessing Breww, that you check status.breww.com as this is deliberately hosted completely separately from our primary systems to ensure that it’s extremely unlikely to be impacted by an outage that impacted Breww itself. This provides a reliable method of communication between you and us in case of an issue like the one we’ve experienced today. You can also subscribe to alerts regarding this and any future issues at status.breww.com.
Thank you again for your understanding and patience. We’re doing what we can to ensure this is resolved promptly.
Could this be impacting Breww’s ability to split multipacks to singles to fulfil POS (shop) orders?
Thanks, Lewis. No, that’s an unrelated issue that’s impacting a few customers. We’re working on a fix for it at the moment and hope to have this deployed shortly. Sorry about this!
We’ve been advised by our provider that a fix is now in place. We’re really sorry for the inconvenience that their outage has caused everyone, and thank you for your patience during this time.
Were having the same issue. With Small Pack stock
Yes, we’re aware of the problem and we’re working on a solution. I’m sorry about this. Please note that the auto-assembly issue is not what this thread was originally about and not what my “fix is now in place” message above was referring to.
In the meantime, you are able to manually assemble mixed/multipacks. We know this takes a bit more time to do in comparison to the one-click button, but it shouldn’t be too much longer before we have the fix in place.
Please see How to assemble or disassemble products to find out how to do this manually.
Apologies again for the issues we have encountered today.
Thanks for your patience and apologies for the issues with auto-assembly today. I can confirm that this issue should now be resolved.
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