If you have a customer/supplier who is questioning if an email has been sent to them, you can check Breww’s email logs.
Email logs are only kept for 45 days, so if the email you are looking for was sent more than 45 days ago, you will not be able to find it in the logs.
To view your email sending logs, go to Settings → Email settings → View sending logs. From here, you can see your most recently sent emails and even filter by the email address of a recipient or the subject line.
Having found the email in question, you can click the “eye” button on the right to show a breakdown of the deliverability status.
If you see the green “Delivered” status as in the above screenshot, then this email was successfully delivered to the person’s email inbox. If they can’t find it, then the issue will be on their side, and we’d recommend they check their spam/trash.
If the email wasn’t delivered (typically, this is due to something known as a “Bounce”), then more context should be shown as to why. (Sometimes, this isn’t available, so it may not always be shown).
If an email address “Hard bounces”, then Breww will add it to a “Supressions” list and will never try to send an email to it again. This is because a “Hard bounce” response from an email server tells us that this email doesn’t exist (and, in theory, it never will). In order to protect your email-sending reputation (and thus increase the deliverability of all your other emails), Breww will not try to send to this address ever again.
You can view your “Supressions” list by using the Supressions button at the top-right of the email logs page. From here, you can re-activate a suppressed email if you need to. The next time you try to send an email to this email address, it will be tried again - but if it fails again, it will be re-added to the suppression list. For your own email deliverability’s sake, please don’t keep retrying failed emails without getting confirmation from the recipient that the issue has been fixed.
On the other hand, “Soft bounces” are temporary delivery issues. While it may not be possible to deliver the email right now, it likely will be in the future, and so these email addresses will not be added to the suppression list. A common example of a soft bounce is when the user’s email inbox has run out of space to store new emails.
Looking to send emails from your own email address? See this guide: