Will multipacks auto assemble when added to an order?

Help & advice
1

Hi,

Just created a new order of cases (made up of single bottles). They show as 0 available, as I have none pre-assembled a of yet. When I go to pick this order, will these cases auto-assemble from my stock, or do I need to do this manually before readying the delivery?

Thanks,

Rob

2

Hi Rob,

Sure, so the required product will be auto-assembled if not in stock at the point you mark the delivery as ā€œLeft duty suspenseā€. However, weā€™ve had a bit of feedback recently (and we agree!) that it would be a better overall experience to assemble and assign it at the point the order is confirmed - so we are looking to implement it that way as well when we get a chance. that will mean once an order is Confirmed you wonā€™t see a negative ā€œQty availableā€ figure if you have enough stock to re-assemble.

Hope that helps!

Cheers,
Max

3

Hi Max,

Yes very helpful, and totally agree it would be good to have that item assembled (or flag up as unable to assemble?) at point of order confirmation.

Thanks,

Rob

4

Hi Max

This is good news. How do we set products to be auto assembled? Weā€™re currently doing it manually which is time consuming and a bit of a pain. If we go to mark a delivery as ā€œleft duty suspenseā€ but a mixed pack isnā€™t in stock (yet itā€™s component items are) itā€™s unable to be marked as such until we manually assemble the product.

Cheers, Gemma.

5

Hi Gemma,

Products can be set to auto assemble/disassemble in Settings > Delivery Settings > Auto Assign Products > Tick the middle two options. This way if you do sell a mixed pack which isnā€™t in stock (but can be made of other components which are), weā€™ll reassign the available components to enable you to dispatch an order without having to manually do so.

Hopefully that helps save you some time!

Cheers,

James

6

Hi James,

Just came back to ask the exact question Gemma did!

I have selected this option, but still cannot complete the delivery (although I have enough stock to auto assemble).

Is this because I did not have the option to auto-assemble selected before making this particular order?

Thanks,

Rob

7

Ah I may have not clicked ā€˜saveā€™ :sweat_smile:. All sorted, thank you!

1 Like
8

Perfect, thank you :slight_smile:

2 Likes