Hi Odran, Thanks for your comment. Currently, the only way to handle this scenario is to mark the visit as completed; it isn’t currently possible to mark it as ‘Failed’. However, if you’d like to see the ability to mark a sales visit as failed, it would be great if you could raise this as a feature request with the team here. The ‘In-progress’ option allows you to indicate that the visit has started; once the visit is completed, it can then be marked as completed. This step is optional, so you can skip the ‘In-progress’ stage if you’d prefer to mark it as completed in one go. Let me know if I can help with anything else. Cheers!