Currently it is only possible to return a whole multipack instead of the single units inside. It would be really useful if we could return single items of a multipack instead of completing manual stock adjustments in circumstances such as customers with SOR agreements or e-comm customers who return single bottles after purchasing an bundle multipack. Thank you.
6 Likes
This would be an extremely useful feature. It also ties in with the Return Workflow Improvements feature request. An example to help ilustrate the work-flow from our prespective.
We recently processed a large sale and return order with mixed packs & Multi Packs covering our entire range.
Summary of Actions
Credit Note - Find Invoices - x 2 - Calculate Unit Prices - x 20 - Create Credit Note - x 20 Order Lines
Return to Stock - Check Batches on Deliveries - x 20 - Stock Adjust Products - x 45
Duty Update - x 20 adjustments
127 distinct actions, 65 of which would not be needed if the above feature request is implemented. As the action of returning items to stock would remove the need for duty adjustments.
7 Likes
Thanks Toby, this is useful information.
The Return Workflow Improvements can be found at that link, if anyone is looking for that thread 