Currently it is only possible to return a whole multipack instead of the single units inside. It would be really useful if we could return single items of a multipack instead of completing manual stock adjustments in circumstances such as customers with SOR agreements or e-comm customers who return single bottles after purchasing an bundle multipack. Thank you.
This would be an extremely useful feature. It also ties in with the Return Workflow Improvements feature request. An example to help ilustrate the work-flow from our prespective.
We recently processed a large sale and return order with mixed packs & Multi Packs covering our entire range.
Summary of Actions
Credit Note - Find Invoices - x 2 - Calculate Unit Prices - x 20 - Create Credit Note - x 20 Order Lines
Return to Stock - Check Batches on Deliveries - x 20 - Stock Adjust Products - x 45
Duty Update - x 20 adjustments
127 distinct actions, 65 of which would not be needed if the above feature request is implemented. As the action of returning items to stock would remove the need for duty adjustments.
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Thanks Toby, this is useful information.
The Return Workflow Improvements can be found at that link, if anyone is looking for that thread 
Referencing Correctly setting up 4paks for a return? - #2 by jon-kyme2 about returning 4paks contained within a case and properly interpolating a price from the case price to save errors/extra work on the distribution team.
Another way of doing a SoR (or consignment) thing… might be to transfer all the stock at the outset to a (non-bonded?) “site”, at the customer. Then once the deal’s done, transfer the remainder back to the brewery.
See:
Consignment/Sale or return stock - Breww docs
That should take care of the stock & duty adjustments (although you do end up with duty paid stock at the brewery, which is as it should be?)
Me, I’d probably secure initial payment with a proforma invoice (for all the stock - but not assign / dispatch it? maybe even leave it Draft? but fulfilled from the customer “site”), or alternatively, you could raise an invoice at Stock Transfer…
and then, later, probably, do a new order / invoice (again, fulfilled from the customer “site”) for what the customer actually took (or edit the initial one),
and a credit note for the difference (or do you need a credit note? can you just leave the overpayment on the customer balance? ask your accountant 
If you’re refunding them I suppose you need something)
If you’re not taking payment in advance, it’s even easier.
Would that work? Seems to me it might be less work.