Hey Guys,
are we any closer to the mail chimp integration please?
Cheers
Libby
Hey Guys,
are we any closer to the mail chimp integration please?
Cheers
Libby
Hi Libby,
The Mail Chimp integration has been in discussion recently here. The project got delayed a bit because of fairly simply work arounds, such as using the data explorer tool to export a list of customers, which you can then import into Mail Chimp. However, we do hope to fit this project in soon, so we will update you when we’ve made progress.
Cheers,
Matt
Hi Matt,
it becomes quite costly that way when Mailchimp charge per list - we like to do targeted campaigns so it would be really useful if you guys can integrate.
Cheers
Libby
Hi Libby,
We’re just discussing how best to build this integration, would it work for you if Breww had one list synced with Mailchimp that contains all your customers? The customers in this list could have their tags in Breww synced to Mailchimp, plus some custom fields that we keep up to date, such as “last order date” and “average order value”. You can then segment the list in MailChimp with this.
Also, would you also like all contacts to be added to MailChimp, or just the primary email address for the Customer?
We appreciate your feedback.
Cheers,
Matt
Hey Matt,
sorry I missed your reply to this!
Yes that would work - tagging is how we currently sync over with Capsule. I’ve attached a screen grab if it helps!
All contact email addresses please - invariably we will have a main venue email address but several contacts who are involved in ordering with their own email address.
Cheers
Libby
Hey Libby,
Thanks for the info here. We’re hoping to get going with this very soon. We will keep you updated with any progress.
Cheers,
Matt
Hi Libby,
Thanks for your patience on this… I’m delighted to say that it’s now live and ready for use
Full details on how to enable the integration, and how it works, can be found at:
I’d recommend making sure you have a backup/export of your existing list data before switching on the Breww data sync, in case you need it at a later date. I’d also suggest disabling any other integrations (such as Capsule) so the two systems don’t fight over whom they believe are the correct list subscribers.
If you’ve any questions on this, please let us know, and we’ll be more than happy to help.
Cheers,
Luke
Hi Luke,
amazing - thank you!
Quick question regarding the integration & the list - as you know we were using Capsule previously, I don’t suppose you happen to know if that data is stored on Mailchimp do you or is it a push process? Hope that makes sense.
When you say disable other integrations - I presume we do that before syncing from Breww?
Very excited for this!!!
Cheers
Libby
Me again!
I’ve just answered my first question!!
Will disable the Capsule integration & go for it - Eeeek…
Cheers
Libby
Hi Libby,
Sorry for the slow reply and great to hear you’re excited for this!
I believe all data on tags, etc will be in both Capsule and Mailchimp at the moment, so Capsule should be able to put it back in Mailchimp for you if you need to for some reason.
When you go live with the Breww integration (assuming you do the “all customers” sync), we’ll check the list on Mailchimp and:
I’d suggest the following process to get started:
Settings > Data imports and updates > Data updates > Customers and contacts
. You can then make the adjustments in the Excel file and re-import this back to Breww. The id
column at the start is very important, as this is how we make sure to apply any changes in the file back to the correct customer record.Alternatively, if you’re nervous (understandably), you could create a brand-new list in Mailchimp for Breww to use and leave the existing Capsule-based one in place. When you’re happy with Breww’s list and that the data is syncing as you need, you can delete the Capsule one, but you have it there safely in case you need to go back to it. I’m not sure of the cost/price plan implications of this on Mailchimp, so you might want check this is not going to be expensive, despite hopefully only having 2 lists for a day or two.
If you’ve any other questions, let us know!
Cheers
Gulp - gone for it & currently syncing… Might open that beer now!!
Hey Luke,
screen grab as talked about. Let me know if we can do anything from our end to help!
Cheers
Libby
Thanks Libby!
I just found out that to make the segment that you need with Mailchimp’s native tag support (which is what Breww is using at the moment), requires a higher price plan subscription with Mailchimp to give you advanced segmentation logic:
From that article, it looks like you’ll be able to do logic like:
has Area1 tag
or
has Area2 tag
–
and
does not have PubChain1 tag
Which isn’t possible on the lower price plans.
As discussed, we’ll explore using a custom “dropdown” field, like Capsule look to have done, to see if we can remove this limitation, by providing the data in a different format to Mailchimp I’ll get back to you shortly.
Hey Libby,
We’ve managed to work out the cunning trick that Capsule are using to allow you to filter on multiple tags without needing to pay for Mailchimp’s higher plans
We’ll continue to sync tags to the “Tags” part of Mailchimp, but we’ll also sync them to “Breww tags” which you should be able to use in the same way as you could with Capsule.
Your list should have been updated with this extra data now, so would you mind giving this a try and confirming it working?
Cheers
Fantastic news, thanks for confirming! Enjoy!
Hello,
Hello. We had a few issues with syncing customers to Breww. One issue was that I had done the tags wrong. This is all sorted now but the historic tags still come up when we want to integrate with mail chimp. All the old tags are still in the list and it will be a pain to pick from them when syncing across. Is there a way to delete the unused tags from Breww so we can integrate only the tags we are using.
Thanks,
Hi Dan,
we use pretty much all of the tags on Breww? I’m not sure what you’re asking…
Cheers
Libby
Hi Dan,
We have received your ticket and we will look to sort the tags out for you. We will respond on your ticket once this is done.
Cheers,
Joe