Using WhatsApp to reach customers is becoming very popular. Having it as a feature in the drop down box with calls and emails etc would be helpful
Thanks for the suggestion, Simon.
Do you mean this drop-down box?
If so, you can edit this already these options from the settings page referenced in the help text below the box (Settings → Customer, lead & CRM settings → CRM activity types).
If that’s not the drop-down that you’re referring to, please let me know which one you’re looking for WhatsApp to be added to.
Thank you