Best practices for an incomplete delivery


Sorry if this is asked elsewhere, and we vaguely remember this being talked about in our intro meetings but couldn’t find it/ remember is.

I am wondering what the best practice would be when delivery goes (partly) wrong:
i.e. Order is made and delivery is marked as left duty and invoiced, but at the delivery adress a box is missing.

The following steps need to happen, but can’t figure out how to best do this in Breww

  • Driver needs to inform sales
  • Missing product needs to put on backorder
  • Stock needs to be corrected

Give me that lowdown :wink:

Hi Gijs,

Thanks for the question. You can use the ‘Mark as failed’ button on the delivery’s page to record that a specific product(s) has failed delivery. This will then add the item back to stock in the brewery/warehouse. If the delivery failed as there was no stock at the brewery, to begin with, you’d then need to correct this with a stock adjustment. This last step can’t be done automatically at the minute, as Breww can’t predict if this item was actually out of stock, or if it was just forgotten.
We could look to add a bit more to this feature if you and others deem it helpful, such as adding options to automatically create another order for any failed items.