# Auto Send Delivery Notes

**URL:** <https://community.breww.com/t/auto-send-delivery-notes/224>\
**Category:** Help & advice\
**Created:** [7 June 2021 11:02 UTC](https://community.breww.com/t/auto-send-delivery-notes/224 "2021-06-07T11:02:59Z")\
**Posts on this page:** 9\
**Page:** 1

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**Author:** ![tim-hughes](https://community.breww.com/user_avatar/community.breww.com/tim-hughes/32/58_2.png) [@tim-hughes](https://community.breww.com/u/tim-hughes)\
**Post date:** [7 June 2021 11:02 UTC](https://community.breww.com/t/auto-send-delivery-notes/224/1 "2021-06-07T11:02:59Z")

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Hi

Is there a way to automatically send delivery notes alongside invoices?

Thanks  
Tim

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**Author:** ![luke](https://community.breww.com/user_avatar/community.breww.com/luke/32/3636_2.png) [@luke](https://community.breww.com/u/luke)\
**Post date:** [7 June 2021 17:41 UTC](https://community.breww.com/t/auto-send-delivery-notes/224/2 "2021-06-07T17:41:21Z")

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Hi Tim,

Thanks for the question. This isn’t possible currently, but I can certainly add this to the feature request list for you.

Invoices get emailed at the time the order is invoiced (assuming you have this setting enabled). Are you looking for the delivery note to simply be attached as an additional PDF to the same email? Or are you thinking a separate email which is sent at a different time - maybe triggered when the delivery is marked as complete?

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**Author:** ![tim-hughes](https://community.breww.com/user_avatar/community.breww.com/tim-hughes/32/58_2.png) [@tim-hughes](https://community.breww.com/u/tim-hughes)\
**Post date:** [8 June 2021 08:04 UTC](https://community.breww.com/t/auto-send-delivery-notes/224/3 "2021-06-08T08:04:56Z")

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Hi Luke

We have the auto email invoice enabled. Does this get sent when the delivery is marked as complete?

The delivery note would have to be sent sometime after the delivery is complete, to include the signature and name of the recipient. Whichever is easier really, PDF or a separate email. This is a customer/group specific request so it would be handy to be able to select this option for different accounts/groups.

Thanks  
Tim

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**Author:** ![luke](https://community.breww.com/user_avatar/community.breww.com/luke/32/3636_2.png) [@luke](https://community.breww.com/u/luke)\
**Post date:** [8 June 2021 09:46 UTC](https://community.breww.com/t/auto-send-delivery-notes/224/4 "2021-06-08T09:46:47Z")

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Thanks Tim, that makes sense.

Currently, the invoice is emailed at the point the order is invoiced. This can be via someone manually invoicing it in Breww (although we discourage this approach), or via Breww automatically invoicing the order. Breww will do this at the point the order leaves duty suspense, which by definition, will always be before the delivery is complete (with the exception of collections). For this reason, it will make most sense for this to be a separate email to the invoice one.

This is on our feature requests list now, so we’ll let you know when it’s done.

Cheers!

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**Author:** ![luke](https://community.breww.com/user_avatar/community.breww.com/luke/32/3636_2.png) [@luke](https://community.breww.com/u/luke)\
**Post date:** [12 January 2022 11:04 UTC](https://community.breww.com/t/auto-send-delivery-notes/224/5 "2022-01-12T11:04:19Z")

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It’s now possible to get Breww to automatically send delivery notes by email upon delivery completion 🎉 Find out more at:

> **[Delivery notes can now be automatically emailed upon delivery completion -...](https://updates.breww.com/delivery-notes-can-now-be-automatically-emailed-upon-delivery-completion-16UX6w)**
>
> To enable this new option and customise the email message, please do to Settings \> Email settings, and find the section on "Delivery note...

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**Author:** ![craig-edmunds](https://community.breww.com/user_avatar/community.breww.com/craig-edmunds/32/822_2.png) [@craig-edmunds](https://community.breww.com/u/craig-edmunds)\
**Post date:** [25 September 2022 12:09 UTC](https://community.breww.com/t/auto-send-delivery-notes/224/6 "2022-09-25T12:09:31Z")

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Is it possible to allow this to be configured at the customer group level, alongside “Automatically email invoices to this group’s customers?”

Or worst case via a tag on a contact?

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**Author:** ![luke](https://community.breww.com/user_avatar/community.breww.com/luke/32/3636_2.png) [@luke](https://community.breww.com/u/luke)\
**Post date:** [26 September 2022 10:45 UTC](https://community.breww.com/t/auto-send-delivery-notes/224/7 "2022-09-26T10:45:39Z")

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I’m sure this could be added, but it’s not possible right now. I’m sure it could be added with the option on a customer group, rather than via a tag.

If you’d like to [open a feature request](https://community.breww.com/c/ideas-feature-requests/11) for this, we’ll be able to track it through to implementation. Cheers 👍

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**Author:** ![greg-pritchard](https://community.breww.com/user_avatar/community.breww.com/greg-pritchard/32/141_2.png) [@greg-pritchard](https://community.breww.com/u/greg-pritchard)\
**Post date:** [5 October 2022 13:35 UTC](https://community.breww.com/t/auto-send-delivery-notes/224/8 "2022-10-05T13:35:20Z")

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Hi Luke,

We have a similar request. Essentially the ability to exclude individual customers/groups from the global “Automatically send delivery note PDF by email to customer when completing a delivery” setting. Whilst 99% of our customers want to receive these emails (and automating it via this setting saves us a load of time), there currently isn’t a way to exlude those remaining 1% who do not want to receive them.

Cheers,  
Greg

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**Author:** ![luke](https://community.breww.com/user_avatar/community.breww.com/luke/32/3636_2.png) [@luke](https://community.breww.com/u/luke)\
**Post date:** [5 October 2022 14:43 UTC](https://community.breww.com/t/auto-send-delivery-notes/224/9 "2022-10-05T14:43:31Z")

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Thanks Greg.

I’ve posted this as a feature request now. Could you please give it a vote (and @craig-edmunds) 😄

> [@Allow excluding individual customers from receiving delivery note emails](https://community.breww.com/t/allow-excluding-individual-customers-from-receiving-delivery-note-emails/1657):
>
> There’s a need for excluding some customers from the “Automatically send delivery note PDF by email to customer when completing a delivery” setting. This could use the 3 options, as we have for invoice emails: [Screenshot 2021-12-01 at 5.17.39 pm] If you’d find this useful, please give this a vote +1

Thank you
